What to do if something goes wrong

Act promptly, preserve evidence and use verified help channels.

1. If money or payment details are at risk, contact your bank or card provider immediately using its official app, website or the number on your card.
2. If you shared a password, change it on the genuine service and anywhere else you reused it. Secure your email account and enable two-step verification where available.
3. Save relevant messages, transaction references and screenshots privately. Do not send more money to someone promising to recover a lost payment.
4. Follow the NCSC guidance to report suspicious messages. Suspicious emails can be forwarded to report@phishing.gov.uk; use its current guidance for other reporting routes.
5. Report the post on Ways2Earn or contact support for a private-message concern. Include the post or conversation reference and a factual explanation, without passwords or identity documents.

Reporting to Ways2Earn does not replace contacting your bank or the relevant authorities.

NCSC: spot and report phishing

MoneyHelper: identity theft and scams